At Saanvera, we want your shopping experience to remain smooth from the moment you place your order until it arrives at your doorstep. This Shipping Policy explains how orders are processed, dispatched, delivered, and handled in case of delays or delivery issues.
1. Order Processing
Once your order is successfully placed, our team begins preparing it for dispatch.
Orders are processed during normal business days. Processing times may vary during weekends, public holidays, promotional campaigns, or periods of high order volume.
2. Order Confirmation
After placing an order, you should receive an order confirmation containing your purchase details.
Please review the information carefully and contact us as soon as possible if you notice any issue with your:
- Name
- Phone number
- Delivery address
- Ordered products
- Selected product options
3. Shipping Time
Estimated delivery times depend on your location, courier availability, and order volume.
Estimated Delivery Time:
[Add Your Standard Delivery Time, e.g. 3–7 Business Days]
Please note that delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our control.
4. Shipping Charges
Shipping charges, where applicable, will be displayed during checkout before you complete your order.
Standard Shipping: [Add Shipping Fee / Free Shipping Details]
From time to time, Saanvera may offer free shipping or promotional delivery offers. Any applicable terms will be displayed on the website.
5. Order Dispatch
Once your order has been processed and handed over to the courier, it will be considered dispatched.
Where tracking is available, customers may receive shipment or tracking information through email, SMS, WhatsApp, or another available communication method.
6. Tracking Your Order
If tracking information is provided, you can use it to follow the progress of your shipment.
Please allow some time after dispatch for the courier's tracking system to update.
If your tracking information does not update for an extended period, please contact our customer support team.
7. Delivery Address
Customers are responsible for providing complete and accurate delivery information at checkout.
Please ensure your address includes all relevant details, such as:
- House or building number
- Street or area
- City
- Postal code, where applicable
- Active contact number
Saanvera may not be responsible for delivery delays caused by incomplete or incorrect information provided by the customer.
8. Delivery Attempts
Courier companies may contact you before attempting delivery.
If a delivery attempt is unsuccessful because the recipient is unavailable or cannot be contacted, the courier may make another attempt or return the parcel according to its delivery procedures.
Please keep your contact number available after placing an order.
9. Delayed Deliveries
While we aim to deliver orders within the estimated timeframe, occasional delays may occur because of:
- Courier disruptions
- Weather conditions
- Public holidays
- High order volumes
- Remote delivery locations
- Operational or logistical issues
- Incorrect delivery information
If your order is significantly delayed, please contact us and we will assist you in checking its status.
10. Damaged or Incorrect Parcels
If your parcel arrives damaged or you receive an incorrect item, please contact our customer support team as soon as possible.
Where appropriate, we may ask you to provide:
- Your order number
- Photos of the parcel
- Photos of the product received
- A brief explanation of the issue
Our team will review the matter and guide you through the next steps.
11. International Shipping
If international delivery is available, shipping times, charges, customs duties, and import taxes may vary depending on the destination country.
Any customs duties, taxes, or additional import charges may be the responsibility of the customer unless otherwise stated at checkout.
International Shipping Availability: [Add Details If Applicable]
12. Need Help With Delivery?
If you have questions regarding your shipment, delivery status, or tracking information, our customer support team will be happy to assist you.
Please include your order number when contacting us so we can review your order more quickly.
Email: [Add Support Email]
Phone / WhatsApp: [Add Contact Number]