Terms & Conditions

Welcome to Saanvera. These Terms & Conditions govern your use of our website and your purchases from us. By accessing our website, placing an order, or using our services, you agree to be bound by these Terms & Conditions.

Please read them carefully before making a purchase.

1. General Information

Saanvera operates this website to provide customers with access to our products, collections, content, and related services.

By using this website, you confirm that you are using it for lawful purposes and agree not to misuse any part of the website or interfere with its normal operation.

We reserve the right to update, modify, suspend, or discontinue any part of the website or its services when necessary.

2. Product Information

We aim to present our products as accurately as possible, including product images, descriptions, colours, features, and specifications.

However, actual product colours may vary slightly depending on your screen, device, lighting conditions, or photography.

Product availability, details, and descriptions may also be updated from time to time without prior notice.

3. Pricing

All prices displayed on the Saanvera website are shown in the applicable currency available on the website.

We reserve the right to update prices at any time without prior notice.

Where a pricing error occurs, we may contact you before processing the order or cancel the affected order and issue any applicable refund.

Promotional prices and discounts may be available for a limited period and may be subject to separate terms.

4. Orders

Placing an order through our website does not automatically guarantee acceptance.

After receiving your order, we may review it for:

Product availability
Payment confirmation
Delivery information
Possible errors
Fraud or security concerns

We reserve the right to refuse or cancel an order where reasonably necessary.

If an order is cancelled after payment has been successfully processed, any applicable refund will be handled according to the original payment method and our refund procedures.

5. Payment

Customers must provide accurate payment and billing information when placing an order.

Payments may be processed through third-party payment providers. Your use of those payment services may also be subject to the provider's own terms and privacy policies.

Saanvera is not responsible for payment delays or failures caused by third-party financial institutions, banks, or payment processors.

6. Shipping & Delivery

We aim to process and dispatch orders within the estimated timelines communicated on our website.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including:

Courier delays
Weather conditions
Public holidays
High order volumes
Incorrect delivery information
Customs or regional restrictions where applicable

Customers are responsible for providing a complete and accurate delivery address.

7. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are handled in accordance with Saanvera’s published return or refund policy.

To request a return or exchange, customers may be required to provide:

Order number
Product details
Reason for the request
Supporting photographs where necessary

Products should meet the conditions stated in our return policy to qualify.

Certain items may be non-returnable where permitted by law.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing, fulfilment, or shipment.

If an order has already been dispatched, it may need to be handled under our returns policy instead.

9. Website Use

You agree not to use the Saanvera website in any way that may:

Damage or disrupt the website
Introduce malicious software
Attempt unauthorised access
Copy or exploit website content unlawfully
Interfere with another customer’s use of the website
Conduct fraudulent activity
Violate applicable laws

We reserve the right to restrict access where misuse is suspected.

10. Intellectual Property

All website content, including but not limited to:

Brand names
Logos
Images
Graphics
Product photography
Text
Website design
Marketing content

may be protected by intellectual property rights.

You may not reproduce, distribute, modify, publish, or commercially use Saanvera content without prior written permission, except where legally permitted.

11. Limitation of Liability

To the extent permitted by applicable law, Saanvera will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

We are also not responsible for losses caused by circumstances outside our reasonable control, including third-party service interruptions, courier delays, payment-provider issues, or technical problems.

Nothing in these Terms & Conditions excludes any rights or liabilities that cannot legally be excluded.